Case Study 3

The Board and Executive Director of a large non-profit organization established in 1975 and located in Chicago were grappling with the development and implementation of a strategic plan which would position them for future growth through program innovation and organizational efficiency. Of great concern was the development of board and staff skills/behaviors necessary for the implementation of the new strategy.

Core Competency: Strategy Development and Implementation

Consulting Objectives

• Ensure project success by developing, facilitating and implementing a strategic planning process that builds consensus and creates ownership among all key stakeholders.
• Identify major strategic issues, components and approaches.
• Produce a written strategic plan complete with recommendations, goals, objectives, responsibilities, benchmarks, timelines and other performance measures.
• Develop of a business plan to implement the strategic plan.

Approach

• Validate vision and mission statements.
• Perform an environmental scan.
• Conduct internal capacity assessment.
• Identify major strategic issues and components.
• Identify barriers to implement strategy.
• Propose strategy recommendations.
  Develop business plan.
• Design and configure the organizational structure required to implement business plan.

Outcomes based on client feedback

• A new strategy resulting in 39% growth in revenues.
• All managers have clearly established written goals that are internal and evaluated annually.
• 50% growth in programs and services.

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