Case Study 2

A major international supplier of plumbing fixtures headquartered in the Chicago area purchased a factory in Mexico. Our client was concerned with their employees’ level of intercultural sophistication particularly in the areas of communications, project team effectiveness and management.

Core Competency: Training and Development

Consulting Objectives

• Increase awareness of client’s U.S. culture and its influence on the way business is conducted.
• Familiarize client with the Mexican culture and its effect on their approach to communications and doing business in Mexico.
• Provide the client concepts and strategies for ensuring greater effectiveness in the Mexican business environment.

Approach

• Conduct learning needs assessment.
• Based on the learning needs assessment and the nature of the content being taught, identify training goals, objectives, organization, content and instructional techniques.
• Conduct a full day training session, including interactive exercises, company examples and support materials.

Outcomes based on client feedback

• New insights into cultural variables and the impact on interpersonal communications and relationships.
  Processes to reduce frustration when dealing with people from different countries.
• Increased cultural sensitivity.
• Deeper understanding of the impact of culture on business.
• New tools and techniques for working effectively across cultures.

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