A limp handshake can, at times, create a more powerful impression than a strong handshake.

Changing a meeting location can often change the attitude of the meeting.

The power perch is the seat to the right of the head of the table.

Sit as close to the leader as protocol permits.

The office grapevine is more than 50 percent accurate.

Less than 1 percent of the population can keep a secret.

Keeping up with a client’s sports interest is a form of courtesy.

It is generally inappropriate to ask an established customer what their weekend plans are.

Business people who are current on news events are generally considered current on business issues.

If the opportunity presents itself, name-drop.

A man should wait for a woman in business to extend her hand first.

The person with the highest rank in business is always mentioned first in an introduction. Gender or age is not a consideration.

In an office setting, select the armchair, not the sofa.

Exchange business cards at the beginning of the meeting.

Every industry has its own wardrobe requirements. One standard cannot fit everyone.

A decisive statement can override weak body language.

It is easier to influence others and exert status in person than over the phone or by letter.

The use of silence is a powerful way to establish professional presence.

The most effective meetings are no more than 30 minutes.

Don’t provide an agenda unless it’s a meeting to discuss complex issues.

Recapping information for latecomers to a meeting is a considerate thing to do.

If a joke is not funny, but not offensive, laugh anyway.

Reacting to someone’s embarrassment by trying to share in the blame is a gracious gesture.

Don’t associate yourself with a negative employee, because you will be viewed as negative by association.

A well-written, well-intended thank-you letter can be emailed.

Always stand up while on the phone with important business associates.

Return all phone calls within 24 hours.

If you have a choice, refrain from traveling with your boss.

It is appropriate to wear casual clothing on a business flight if the flight is after business hours.

At a business lunch, because time is limited, begin business discussions as soon as you sit down.

“Business casual” puts the emphasis more on business than on casual.

Dinner is the best choice for a business meal because it is leisurely, elegant, and relationship building.

It is considered bad form to invite a good customer to an in-house company office party.

Community involvement is part of having a professional presence.