Client Situation 2
A major international supplier of plumbing fixtures headquartered in the Chicago area purchased a factory in Mexico. Our client was concerned with their employees’ level of intercultural sophistication particularly in the areas of communications, project team effectiveness and management.
Core Competency: Training and Development
Consulting Objectives:
- Increase awareness of client’s U.S. culture and its influence on the way business is conducted.
- Familiarize client with the Mexican culture and its effect on their approach to communications and doing business in Mexico.
- Provide the client concepts and strategies for ensuring greater effectiveness in the Mexican business environment.
Approach:
- Conduct learning needs assessment.
- Based on the learning needs assessment and the nature of the content being taught, identify training goals, objectives, organization, content and instructional techniques.
- Conduct a full day training session, including interactive exercises, company examples and support materials.
Outcomes based on client feedback:
- New insights into cultural variables and the impact on interpersonal communications and relationships.
- Processes to reduce frustration when dealing with people from different countries.
- Increased cultural sensitivity.
- Deeper understanding of the impact of culture on business.
- New tools and techniques for working effectively across cultures.
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